Refund Policy
At Kling O1, we strive to provide the best experience possible. If you need to cancel a subscription, visit your Billing page to access the self-service portal. For refund requests, please email support@klingo1.co—review the policy below to confirm eligibility and what to include (we respond within 24 hours).
Refund Eligibility
Time Limit
Refund requests must be submitted within 3 days of purchase. After this window, we are unable to process refunds.
Credit Usage
Accounts using more than 30 credits are not eligible for a refund, regardless of the purchase date.
How to request a refund
Every refund is processed manually via email. If you meet the eligibility criteria, follow these steps when contacting support:
Contact Us
Reach out to our support team at support@klingo1.co.
Provide Details
Include your account email, order number, purchase date, and a brief explanation of the request.
Submit Within 3 Days
Ensure the email is sent within 3 days of purchase to remain eligible.
Processing Refunds
Once we receive your request, the team will review the details and respond as soon as possible. Approved refunds are issued to the original payment method.
Changes to This Policy
We may update this policy periodically. Revisions will be posted on this page, and continued use of the Service after changes indicates acceptance of the updated policy.
Contact Information
For questions about this policy, email support@klingo1.co.